"Working with organizations who want to create a culture of loyalty
so their customers come back again and again."
Rob Bell, CSP founded FOCUS Consulting early in his tenure as the Personnel Development/Education & Training Director for Dick’s Supermarkets, Inc. Rob’s love for remarkable service led him to share that love with others.
Armed with 20+ years of experience in leadership and customer service, Rob has been speaking and training professionally since 1995. “Actually, leadership and customer service go hand-in-hand,” Rob proclaims. “Leaders, managers, and executives all have customers: their front-line people, their employees, their peers, and their bosses.”
Rob’s warmth and humor shine through in each presentation, allowing participants to gain insight into excellent customer service and the tools to bring that insight into action.
“Rob Bell – Does he really make you say WOW? Yes, he does and more. Rob was the keynote speaker for our management conference – and did he ever deliver. His delivery, his humor and his life encounters and stories had our management attendees enthralled and engaged. He reignited something in many of them that they needed, their companies needed and their employees needed. Would we hire him again – yes, again and again in a heart-beat.”
—Weldon R. Gray, CEO, Texas Statewide Telephone Cooperative, Inc.
“If you are looking for the BEST customer service speaker out there, you can do no better than Rob Bell. We recently secured Rob for a series of 50 presentations for a successful retailer in the Midwest, and could not have been more pleased with his participation in their training seminars. They conveyed they had never had a better speaker in their many years of implementing these annual workshops. I would recommend Rob to any organization looking to improve their team’s service and communication. He has the very rare ability to impart serious subjects in a fun, humorous and entertaining way. His purposeful message sticks with his listeners, and there’s not much more you could ask of a speaker.”
—Nicole St. Pierre, Corporate Communications Director
Pro Sports MVP Entertainment & Promotions
- Arizona – New Mexico Telecommunications Assoc.
- California Association of Health Facilities
- Iowa Credit Union League
- Kentucky Association of County Officials
- Maine Health Care Assoc.
- New York Medical Equipment Dealers
- Peoria Convention & Visitors Bureau
- Texas Grocery & Convenience Association
- University of Wisconsin
- West Bend Mutual Insurance
- Wisconsin Bankers Assoc.
- Wisconsin Division of Public Health
701 Beetown Road
Lancaster, WI 53813